Shipping & REturn
Get to know our shipping & return policy
Domestic Shipping (U.S.):
For domestic orders, we offer USPS Economy Shipping, which typically takes 3-7 business days, excluding any potential delays. For expedited shipping, we provide UPS Next Day or Two-Day Delivery. Once your order ships, we’ll send tracking information to your email and keep you updated throughout the process. Please allow 2-3 business days for order processing before shipment.
International Shipping:
For international orders, we offer USPS First-Class Mail International for economy shipping, which typically takes 7-21 business days, depending on the shipping distance. For quicker delivery, we offer UPS International expedited options, including UPS Next Day and Two-Day Delivery.
Note: please be aware that international shipments may incur import fees, which are the responsibility of the buyer. We send your order DDU (Delivered Duty Unpaid), meaning that VAT, duties, and taxes are not included in the price, and we cannot estimate these charges in advance. Should your order require these extra fees, they must be paid for the package to clear customs.
Return Policy:
We offer a 4-day return window for Hapé blends and Sananga products, and a 7-day return policy for all other products, beginning from the delivery date. To qualify for a return, the product must be UNWORN, UNWASHED, OR ALTERED, in its original, sealed packaging.
Sale items:
Sale products are eligible for store credit or exchange only. Store credits can be used for online purchases and must be used within 12 months from the date of issuance. The quickest way to exchange an item is to place a new order while you wait for your return to be processed.
Refunds take 7-10 business days for domestic orders and 10-20 business days for international orders. For more information please visit our refund policy webpage.
Please note that a restocking fee of 8% will be applied to any returns for refunds.
Shaman Hape currently ships to the following countries:
Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Israel, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, San Marino, Slovenia, Spain, Sweden, Switzerland, United Kingdom (UK), and United States (US).
We do not ship to Asia, Africa, or Antarctica.Â
