Privacy Policy
We respect your privacyUpdated: April 19, 2025
At Shaman Hape, we care about your privacy. This Privacy Notice explains how and why we may collect, use, store, and share your personal information when you interact with our services. This includes:
- Visiting our website at shamanhape.com or any other website we link to this notice
- Engaging with us through sales, marketing, or events
This notice is here to help you understand your privacy rights and how we handle your information. We’re committed to being transparent about how your data is processed. If you don’t agree with our policies or how we use your data, please don’t use our Shopping services.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
We collect personal information you choose to share with us.We collect personal information when you:
- Sign up on our website
- Show interest in our products or services
- Participate in any of our sales activities
- Reach out to us directly
The type of information we collect depends on how you interact with us. It may include:
- Full Name
- Email address
- Phone number
- Mailing or billing address
- Username
- Debit/credit card details
Sensitive Info: We don’t collect or process any sensitive personal information.Payment Info: If you make a purchase, we collect the details needed to process your payment (like your card number and security code). All payment data is securely handled by Stripe. You can read their privacy policy.Please make sure any personal information you provide is accurate and up to date. Let us know if anything changes.
2. HOW DO WE PROCESS YOUR INFORMATION?
We use your information to provide and improve our services, keep things secure, stay in touch with you, and follow legal requirements. Sometimes, we also use your information with your consent for other specific purposes.Here are the main reasons we process your personal information:
- To create and manage your account
We use your information to help you sign up, log in, and keep your account running smoothly. - To communicate with you
This includes sending updates, service-related messages, and customer support. - To send marketing and promotional content
If you’ve agreed to receive them, we may send emails about our products, offers, or events. You can unsubscribe anytime. - To show you relevant content and ads
We may use your data to personalize your experience, including the ads and content you see. Learn more in our Cookie Policy. - To protect our services
We use your information to help keep our website and systems safe from fraud and abuse.
3. LEGAL BASES FOR PROCESSING YOUR INFORMATION
We only use your personal information when we have a valid reason—like your consent, to comply with laws, to provide our services, protect your rights, or support our business needs.
If You’re in Canada
This part applies specifically to users in Canada.We may use your information if:
- You’ve clearly given us permission (express consent)
- Your consent can be reasonably assumed from your actions (implied consent)
- You can withdraw your consent at any time
In some special situations, we may use your information without your consent, such as:
- When it’s in your best interest and we can’t get your consent quickly (e.g. in emergencies)
- To investigate or prevent fraud or illegal activity
- As part of a business transaction, if legal conditions are met
- If it’s needed to assess or process an insurance claim (e.g. from a witness statement)
- To identify or contact someone who is injured, ill, or deceased
- If we believe someone may be a victim of financial abuse
- If asking for consent would harm an investigation
- When we are required by law, court order, or subpoena to share information
- If the information was created as part of your professional or work activity
- If it’s used for journalistic, artistic, or literary purposes
- If the information is already publicly available under regulations
6. HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your information for as long as necessary to
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
We keep your personal information only for as long as it’s needed to fulfill the purposes described in this Privacy Notice, unless a longer period is required by law—for example, for tax, accounting, or legal reasons.If you have an account with us, we’ll retain your information for as long as your account is active. Once we no longer have a legitimate business reason to keep your data, we’ll either delete it or anonymize it. If deleting it right away isn’t possible—such as when the information is stored in backups—we’ll securely store it and keep it isolated from further use until we can safely remove it.
8. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect, solicit, or market to children under 18 years of age, and we do not sell personal information from such children. By using our Services, you confirm that you are at least 18 years old or that you are the parent or guardian of a minor and consent to their use of the Services.If we discover that we’ve collected personal information from someone under 18, we will deactivate their account and take steps to delete the data from our records. If you believe we may have collected data from a child under 18, please contact us.
9. WHAT ARE YOUR PRIVACY RIGHTS?
Depending on where you live, such as in certain US states or regions like Canada, you have specific rights related to your personal information. These rights may allow you to access, update, or delete your information. You can manage your account at any time based on your location.In regions like Canada, under data protection laws, you have rights that include:
- Requesting access to and a copy of your personal information
- Asking for corrections or deletion of your data
- Requesting restrictions on how your data is used
- If applicable, requesting data portability
- Objecting to automated decision-making and certain data processing
To exercise these rights, contact us using the details in the “How Can You Contact Us About This Notice?” section below. We will respond in accordance with the laws that apply to you.
Withdrawing Your Consent
If we are processing your information based on your consent, you have the right to withdraw that consent at any time. You can do this by contacting us directly. However, withdrawing consent won’t affect the legality of any processing that took place before you withdrew it, and we may still process your information if it’s needed for other legal reasons.
Opting Out of Marketing Communications
If you want to stop receiving marketing emails or texts from us, you can:
- Click the unsubscribe link in our emails
- Reply “STOP” or “UNSUBSCRIBE” to our SMS messages
- Contact us directly using the information in the “How Can You Contact Us About This Notice?” section below
Even if you opt out of marketing communications, we may still need to send you essential service-related messages, such as account updates or responses to your requests.
Managing Your Account Information
To review, update, or delete your account information, you can:
- Contact us directly
- Log in to your account settings to make changes
If you decide to delete your account, we will deactivate it and remove your data from our active records. However, we may retain some information to prevent fraud, address issues, and comply with legal obligations.
Cookies and Tracking Technologies
Most browsers accept cookies by default. If you prefer, you can set your browser to reject or remove cookies, but keep in mind that this may affect certain features of our Services. For more details, check our Cookie Notice.If you have any questions about your privacy rights, feel free to email us at [email protected]
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (
11. DO US. HAVE SPECIFIC PRIVACY RIGHTS?
Rights for Residents of Certain States
If you live in California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you have certain rights under data protection laws. These rights allow you to request information about your personal data, correct inaccuracies, or request deletion. You may also be able to withdraw your consent to how we process your personal information. However, these rights may be limited by law in some cases. More details are provided below.
Categories of Personal Information We Collect
In the past 12 months, we have collected the following types of personal information:
- Full Name
- Email address
- Phone number
- Mailing or billing address
- Username
- Debit/credit card details
Additionally, we may collect other personal information through direct interactions, such as customer support, surveys, or contests.We will use and store this data as needed to provide our services.
Sources of Personal Information
Learn more about where we collect your personal information in the section “What Information Do We Collect?”
How We Use and Share Personal Information
You can read more about how we process your personal information in the section “How Do We Process Your Information?”Sharing Your InformationWe may share your personal information with service providers under a written agreement. We do not sell or share your personal information for business or commercial purposes. We have not shared any personal information for commercial purposes in the past 12 months, and we do not plan to do so in the future.
Your Rights Under State Laws
If you live in certain US states, you have the right to:
- Know whether your personal data is being processed
- Access your personal data
- Correct inaccuracies in your data
- Request deletion of your data
- Obtain a copy of your data
- Not face discrimination for exercising these rights
- Opt out of data processing for targeted advertising, data sales, or profiling that has significant legal effects
Additional rights may apply depending on your state, including rights to access categories of data or to limit the use of sensitive personal information.
How to Exercise Your Rights
To exercise your rights, you can submit a request by emailing us at [email protected] or using the contact details at the bottom of this notice.If you prefer, you can appoint an authorized agent to make requests on your behalf. In this case, we may require proof of authorization.
Request Verification
To ensure your request is legitimate, we may need to verify your identity. We will only use the information provided in your request to confirm your identity. If we cannot verify your identity with the information we already have, we may ask for additional details.
Appeals Process
If we deny your request, you can appeal the decision by emailing us at [email protected]. We will provide a written explanation of our decision, and if your appeal is denied, you can file a complaint with your state’s attorney general.
California “Shine The Light” Law
Under California’s “Shine The Light” law, you can request information about the categories of personal data we have shared with third parties for direct marketing purposes in the past year. If you are a California resident and want to make this request, please send us a written request using the contact information provided below.
12. DO WE MAKE UPDATES TO THIS NOTICE?
We regularly update this Privacy Notice from time to time to remain compliant with applicable laws and reflect any changes in our practices.When we do, we will revise the “Revised” date at the top of this page. If we make any significant changes, we may notify you by either prominently posting a notice on our website or sending you a direct communication.We encourage you to check this Privacy Notice regularly to stay informed about how we protect your personal information.
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may
